Product management glosary


What is Onboarding?

Onboarding is the process of integrating new employees into an organization and familiarizing them with the company culture, policies, and procedures. It is a critical part of the employee lifecycle and can significantly impact their success and retention within the company.

The Importance of Onboarding

Effective onboarding can lead to higher employee engagement, productivity, and job satisfaction. It can also reduce turnover rates and the cost of hiring and training new employees. A well-designed onboarding program can help new hires feel welcome, valued, and confident in their ability to contribute to the organization.

The Onboarding Process

The onboarding process typically begins before the new employee's first day and can last up to several months. It involves several stages, including:

  • Pre-boarding: This stage involves preparing for the new employee's arrival, such as setting up their workspace, ordering equipment, and sending welcome emails.
  • Orientation: This stage involves introducing the new employee to the company's culture, values, and mission. It may also include a tour of the office, introductions to team members, and an overview of the employee handbook and policies.
  • Training: This stage involves providing the new employee with the knowledge and skills they need to perform their job effectively. It may include formal training sessions, shadowing experienced employees, and on-the-job training.
  • Follow-up: This stage involves checking in with the new employee regularly to ensure they are adjusting well and addressing any concerns or questions they may have.

Best Practices for Onboarding

To ensure a successful onboarding process, companies should consider implementing the following best practices:

  • Start early: Begin the onboarding process as soon as the new employee accepts the job offer.
  • Be organized: Create a clear onboarding plan and schedule to ensure all necessary tasks are completed on time.
  • Provide support: Assign a mentor or buddy to the new employee to provide guidance and support during the onboarding process.
  • Solicit feedback: Regularly check in with the new employee to gather feedback on their onboarding experience and make improvements as needed.


Onboarding is a critical process that can significantly impact the success and retention of new employees. By implementing best practices and providing a supportive and welcoming environment, companies can ensure a smooth and effective onboarding experience for their new hires.