Product management glosary

Usability testing

What is Usability Testing?

Usability testing is a process of evaluating a product or service by testing it with real users. The goal of usability testing is to identify any usability issues and to improve the overall user experience of the product or service.

Why is Usability Testing Important?

Usability testing is important because it helps to ensure that a product or service is easy to use and meets the needs of its users. By testing a product with real users, designers and product managers can identify any issues that may not have been apparent during the design phase.

Usability testing can also help to improve customer satisfaction and loyalty. By making a product or service easier to use, customers are more likely to continue using it and recommend it to others.

How is Usability Testing Conducted?

Usability testing can be conducted in a variety of ways, including in-person testing, remote testing, and automated testing. In-person testing involves bringing users into a testing facility and observing their interactions with the product or service. Remote testing involves testing the product or service with users who are located in different locations. Automated testing involves using software to simulate user interactions with the product or service.

During usability testing, users are given specific tasks to complete using the product or service. The tester observes the user's interactions and takes notes on any issues or areas for improvement. After the testing is complete, the tester analyzes the data and makes recommendations for improving the product or service.


Usability testing is an important part of product management. By testing a product or service with real users, designers and product managers can identify any usability issues and make improvements to the overall user experience. This can lead to increased customer satisfaction and loyalty, as well as a more successful product or service.