Product management glosary

Product Engagement Score

What is Product Engagement Score?

Product Engagement Score (PES) is a metric used by product managers and businesses to measure the level of user interaction and engagement with a product or service. It is an essential tool for understanding how well a product is performing, identifying areas for improvement, and driving user retention and growth. In this article, we will explore the concept of Product Engagement Score, its importance, and how to calculate and improve it.

Why is Product Engagement Score important?

Product Engagement Score is crucial for several reasons:

  • User retention: A high PES indicates that users are actively engaging with the product, which often leads to higher user retention rates. Retaining users is essential for a product's long-term success, as it is more cost-effective to retain existing users than to acquire new ones.
  • Product growth: Understanding user engagement helps product managers identify areas of the product that are driving growth and areas that may need improvement. This information can be used to prioritize product development efforts and make data-driven decisions.
  • Customer satisfaction: A high PES is often correlated with high customer satisfaction, as users are more likely to be satisfied with a product they actively engage with. This can lead to positive word-of-mouth marketing and increased brand loyalty.
  • Revenue generation: Engaged users are more likely to make in-app purchases, upgrade to premium plans, or renew their subscriptions, leading to increased revenue for the business.

How to calculate Product Engagement Score

There is no one-size-fits-all formula for calculating PES, as it depends on the specific product and the key engagement metrics that are most relevant to its success. However, a general approach to calculating PES involves the following steps:

  1. Identify the key engagement metrics for your product. These could include metrics such as daily active users (DAU), session duration, feature usage, or in-app purchases.
  2. Assign a weight to each metric based on its importance to your product's success. For example, if feature usage is more critical to your product than session duration, you might assign a higher weight to feature usage.
  3. Normalize the metrics by converting them to a scale of 0 to 1. This can be done by dividing each metric by the maximum possible value for that metric.
  4. Multiply each normalized metric by its assigned weight and sum the results to obtain the Product Engagement Score.

It's essential to regularly review and update the PES calculation to ensure it remains relevant and accurately reflects user engagement with your product.

How to improve Product Engagement Score

Improving PES involves identifying areas of the product that are underperforming and implementing strategies to increase user engagement. Some approaches to consider include:

  • User onboarding: Ensure that new users have a smooth onboarding experience and understand how to use the product's key features. This can be achieved through in-app tutorials, tooltips, or personalized onboarding flows.
  • Feature improvements: Analyze feature usage data to identify underutilized features and determine if they can be improved or removed from the product. This can help streamline the user experience and focus on features that drive engagement.
  • Personalization: Tailor the user experience to individual preferences and needs by offering personalized content, recommendations, or features. This can help increase user engagement by making the product more relevant and valuable to each user.
  • Customer feedback: Regularly solicit feedback from users to identify pain points, areas for improvement, and new feature ideas. This can help ensure that the product continues to evolve and meet user needs.
  • Performance optimization: Ensure that the product performs well and is free of bugs or performance issues that could negatively impact user engagement.

In conclusion, Product Engagement Score is a valuable metric for measuring user engagement with a product and driving its success. By understanding and optimizing PES, product managers can make data-driven decisions to improve user retention, satisfaction, and revenue generation.